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 Realtime-Spy allows you to
remotely install the software on any computer as well as view the
log files from anywhere in the world via your own personal
Realtime-Spy webspace!
Realtime-Spy does not require IP addresses and does not create a
direct connection with the PC you are monitoring! Once installed
all log files are uploaded secretly to your personal Realtime-Spy
account on our webserver. This enables you to view reports in
real-time from anywhere in the world.
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We also offer a
PLUS VERSION of
RealtimeSpy with
additional features!
Click the
image for details! |
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View more information about
RealtimeSpy below : |
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Use our online guides below for visual step-by-step
instructions on how to perform some of the most common
procedures customers ask about.
Listed below are answers to some of the most common
questions regarding
RealtimeSpy. If you
still cannot find an answer to your problem please do not hesitate to
contact our staff.
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1.
What
versions of Windows is Realtime-Spy compatible with? |
RTS is has been tested on, and is fully compatible with Windows
95/98/ME/NT/2000/XP. It is recommended you have all the latest service
packs and security updates installed, however.
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2.
I tried
running my the Realtime-Spy application I configured, but nothing
happens. |
"Nothing" is happening because RTS operates in TOTAL STEALTH. Without
any visual queues, RTS has already installed itself and is monitoring
all activities. You will only receive a notification that the software
installed if you chose to enable the 'alert user on startup' option
while configuring Realtime-Spy.
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3.
I
configured Realtime-Spy, now how do I deploy the software remotely? |
You will need to distribute the Realtime-Spy module you created while
running the RTSConfig.exe application. This file you created is the
file you will send and run on other PC's. For detailed e-mail and
network deployment steps please refer to your product documentation
that was installed with Realtime-Spy.
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4.
How long
does Realtime-Spy take to download over a Network or via Email?
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Unlike other monitoring packages, Realtime-Spy is VERY small in size
(93KB) and will take only a few seconds via email(even on dialup) and
only an instant over cable/network connections to download.
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5.
Will users
know Realtime-Spy is installed when they run it? |
No - unless you chose the "alert user" option - users will not know
any software is being installed when they execute the Realtime-Spy
module you created.
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6.
How do I
view my logs? |
To view your activity logs for Realtime-Spy simply point your browser
to http://www.realtime-spy.com/username - where your username
is replaced by the username you received after purchasing. You will be
prompted for your username and password - enter these as given to you
when you purchased RTS.
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7.
Can others
access my Realtime-Spy logs? |
Absolutely not! Every user has their own unique username and password
that only THEY know. You must specify your username and password to
login and view activity logs for your Realtime-Spy software.
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8.
Can I
archive my Realtime-Spy logs? |
Yes, you can use the included Realtime-Spy archive utility to download
logs from your webspace for future viewing and saving.
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9.
Will
Realtime-Spy work with ANY and ALL Internet connections? |
Absolutely. Unlike other remote monitoring products, Realtime-Spy does
not care if the monitored PC is behind a hardware firewall or router,
or if the PC is on a network, cable, or dialup connection. You will be
able to ALWAYS access your logs via your webspace. No need for IP
addresses, port numbers, or directly connecting to the remote PC!
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10.
My Realtime-Spy webspace only contains a "Parent Directory" listing -
no logs - what is wrong? |
Nothing is wrong - this just means you have not deployed Realtime-Spy
on a remote PC to monitor. Once you start monitoring a PC your logs
and web interface will appear in your webspace! Please wait
15-20minutes from when the file is first executed for the first sets
of logs to appear.
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11.
How do I
change my Realtime-Spy password? |
Simply use the form
HERE to
change your password. This password change will effect remotely
deployed Realtime-Spy modules - if you change your password they will
not longer update your webspace with logs until you reconfigure their
passwords.
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12.
How do I
remove a User from my Realtime-Spy webspace? |
Simply use the form
HERE to
remove an unneeded logged user from your Realtime-Spy webspace.
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13.
Can I
Install Realtime-Spy with a Floppy Disk? |
Yes, just copy the Realtime-Spy file you configured to a floppy. Then
copy it from the floppy to the PC you want to install it on - then run
the file.
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14.
The software is not accepting my username/password? |
Make sure you are entering the username/password EXACTLY as given to
you (the password and username are case sensitive). If this still does
not work make sure you have no firewall blocking outgoing FTP traffic
on port 21.
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15.
My Logs do not seem to be updating anymore, how do I fix this? |
First you should ensure that the software is still running on the
remote PC.
If it is not, then re-run the logging module you created to restart
monitoring.
It is advised you first run the stop-rts.exe file on the remote PC
(this file is in your :\program files\realtime-spy folder) - once you
run this, wait a minute or so - then re-execute the logging module you
created on the remote PC - this will restart the monitoring.
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16.
The Administrative commands do not work? |
To use the admin commands you must be on the same network as the
remote PC (if it is indeed on a network) - otherwise they will not
work. Also make sure the remote PC is online at the time, since the
admin commands use a direct connection to the remote PC.
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17.
The attachment I am sending is being rejected - what do I do? |
Some email clients/servers reject executable (.exe) attachments. To
circumvent this you can zip up the .exe you created using a zip
program (such as Winzip) and then send it. You can also place the .exe
into a document file (just drag the .exe icon into the document and
save it) and send it this way.
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